Returns & Delivery

Returns Policy

If goods have been delivered, return within 14 days for a full refund or exchange; does not apply if goods have been damaged by the customer – must be in original condition.

If goods are delivered damaged or otherwise faulty, return within 14 days for a full refund or exchange.

Deductions may apply for any loss of value to the goods due to unnecessary handling; for example, opening the packaging - unless faulty.

Shipping costs for returned products will be covered by the customer.

If there is a cancellation of the contract before the goods are delivered, a full refund will be issued within 14 days.

Bespoke orders are not refundable after the artwork is signed off – unless goods are delivered damaged or otherwise faulty.

Any credit card charges will be deducted from the refund total.

Delivery Information

JBX PaperPak ships products worldwide; rates and delivery times vary depending on the size of the order, the weight of the parcel and the final destination. Below is a list of destinations with estimated rates and delivery times; for destinations not listed, please contact us.

Free Shipping

We offer free shipping on all UK and Ireland orders over a minimum value of €20.00

Rates and Delivery Times

Delivering to Republic of Ireland

  • Domestic deliveries of parcels up to 30KG: €4.45
  • Typical transit time: 24 hours

Delivering to Northern Ireland

  • Deliveries to Northern Ireland: From €8.40
  • Typical transit time: 24 hours

Deliveries to UK Mainland

  • Deliveries to UK Mainland: From €8.40
  • Typical transit time: 48 hours

Delivering to Channel Islands

  • Deliveries to Channel Islands (Jersey/Guernsey): From €3.40
  • Typical transit time: 5 days

Delivering to Mainland Europe 

  • Deliveries to Mainland Europe: From €13.30
  • Typical transit time: 72 – 96 hours
    • Rates and transit times to some mainland locations, islands or territories vary depending on parcel weight and delivery destination; contact us for more precise delivery information

Delivering to United States

  • Deliveries to United States: From €28.60 (Zone 1), €32.85 (Zone 2)
  • Typical transit time: 4 – 8 days
    • Rates and transit times vary depending on parcel weight and delivery destination; contact us for more precise delivery information

Delivering to Canada

  • Deliveries to Canada: From €24.10
  • Typical transit time: 4 – 10 days
    • Rates and transit times vary depending on parcel weight and delivery destination; contact us for more precise delivery information

Delivering to Australia

  • Deliveries to Australia: From €20.60
  • Typical transit time: 5 – 9 days
    • Rates and transit times vary depending on parcel weight and delivery destination; contact us for more precise delivery information

Delivering to New Zealand

  • Deliveries to New Zealand: From €20.60
  • Typical transit time: 6 – 7 days
    • Rates and transit times vary depending on parcel weight and delivery destination; contact us for more precise delivery information

International Delivery

We deliver our products globally; for information on shipping to locations not listed above please contact us.